How it's calculated
`` SLA Compliance Rate = (Issues fixed within deadline / Total closed issues) × 100% ``
This is a cumulative, all-time metric — it reflects your team's remediation track record across the entire history of the workspace, not just the current period.
A rate of 100% means every issue that has been resolved was fixed before its deadline expired. A lower rate means some issues were closed late or remain overdue.
Difference from Security Score
| SLA Compliance Rate | Security Score | |
|---|---|---|
| What it measures | Historical track record | Current real-time posture |
| Time scope | All time (cumulative) | Current open issues |
| Who it's for | Process and audit reporting | Day-to-day prioritization |
Use SLA Compliance Rate to demonstrate consistency and process maturity — it's the number you'd show an auditor or board. Use Security Score for daily operational awareness.
Improving the rate
The only way to improve SLA Compliance Rate is to fix issues before their deadlines. Since it's cumulative, past late resolutions cannot be removed. Focus on building habits that prevent future overdue issues:
- Triage Critical issues the day they appear
- Use scheduled scans so issues are detected early
- Use Snooze for planned deferrals to prevent accidental overdue status